P&N Bank’s digital strategy sees the delivery of superior customer experiences

P&N Bank’s digital strategy sees the launch of online credit card and personal loan on-boarding and account opening

June 7, 2019 | Media Release

WA’s largest locally owned bank, P&N Bank, has made it easier for its customers to bank online with the launch of its new online credit card and personal loan functionality.

With a sharp focus on delivering superior customer experiences, P&N’s new digital offering provides:

• Dynamic information capture that allows for fluidity and flexibility –
  simplified functionality to improve credit decisioning
• Instant feedback to customers on their loan affordability
• Quicker loan fulfilment through instant integration with external credit bureaus and identity checking systems
• The ability for customers to upload and download documentation related to their personal loan or credit card application, and

A more user friendly and intuitive ‘Tracker’ feature – the online application tracking solution which allows document exchange and loan  progression tracking.

These new features form an integral part of P&N’s strategic vision to create a digital end-to-end journey for its customers.

James Wyper, Senior Digital Manager at P&N said, “Our strategy is to ensure every customer experience is seamless and convenient, with our ultimate goal to digitally enable all aspects of the customer journey with P&N.”

The new features have been developed with P&N’s digital lending and origination partner, Sandstone Technology, Julian Blackley CEO at Sandstone commented, “We are privileged to be a part of P&N’s digital acquisition journey which is centred around constantly improving customer experience.”

The next step for P&N and Sandstone is to enable this functionally via P&N’s internet banking and mobile app platforms for existing members.